Bitrix24 · Zalo · AI assistants for companies of 10–200 people
Every customer gets an answer, any hour.
Staff come and go; your customer list stays with the company. Leads from Facebook, Google and Zalo land in one list, sales get a Zalo alert within seconds, an AI assistant answers after hours, and every morning the numbers are on your phone.
The 30-minute review is not a sales pitch. You get a written note of where leads leak; what you do with it is up to you.
Google PartnerBitrix24 Silver PartnerPublic prices, excl. VATNot happy after week 1? First payment back
Ms Lan clicks your Google Ads ad at 21:47, long after the office has closed.
The quote form on your landing page: name, phone, what she needs.
Bitrix24 creates the lead, records the ad source and assigns a rep straight away.
n8n alerts the rep on Zalo, sends the customer a ZNS confirmation, logs to Google Sheets.
The rep sees a Zalo alert on their phone. Ms Lan asks a question and the AI assistant answers at once, after hours.
At 07:00 next day, one Zalo message sums it up: new leads, call-backs, meetings, deals.
From the moment the form is sent to the alert on the rep’s phone: 4 seconds, and nobody types anything in. Next morning, you read one Zalo message.
Connects to the tools you already use: Zalo OA, Facebook, Google Ads, TikTok, Bitrix24, Pancake, KiotViet, Sapo, Haravan, MISA, Google Sheets, Gmail, WordPress, n8n.
Sound familiar?
You’re not short of customers. They’re slipping through the cracks.
Every message on this screen is a customer you paid to bring in, and lost because the process behind it couldn’t keep up.
- A Fanpage message at 22:14 gets answered the next morning.
- A rep leaves and takes the customer list in their personal Zalo.
- Tens of millions a month on ads, with no idea which channel brings orders.
- At month end the whole team merges Excel files until midnight for one report.
Four parts of one system
Take one part or the whole system. Each part connects to the rest.
These are the actual screens you get, not illustrations.
Automation & AI assistant
Hand repetitive work to machines. An AI assistant answers customers after hours from your own documents.
- Lead in, Zalo alert out
- AI answers 24/7, hands off to staff
- Sales report every morning
From VND 9,900,000
See detailsBitrix24 CRM
Every lead in one list that belongs to the company. Staff leave, customers stay.
- A clear step-by-step pipeline
- Auto-assignment by region or product
- Bitrix24 Silver Partner
From VND 12,900,000
See detailsGoogle Ads & SEO
People searching on Google find you before your competitors. Know what each channel costs per lead.
- Google Partner
- Conversion tracking down to calls, forms, Zalo
- Plain-language monthly reports
From VND 4,900,000/month
See details- Google Search 112
- Zalo OA 38
- Facebook 24
- Referrals 12
Website & landing pages
Fast, clear pages that know which ad brought the visitor and send leads straight to the CRM.
- Fast on mobile
- Copy written for buyers, not for agencies
- Forms, Zalo and hotline wired to the CRM
From VND 7,900,000
See detailsPE and PP bags, shrink film, jumbo bags. Logo printing from 5,000 units, quote within 30 minutes.
1,200+ orders delivered to 320 businesses
PE and PP bags, shrink film, jumbo bags. Logo printing from 5,000 units, quote within 30 minutes.
Get a quoteA 30-second estimate
How much are you losing each month?
Pick the closest industry and drag the sliders to match your business. If the number is small, CROSS will tell you not to bother yet.
What actually changes
Not new software. A new way of working, running by week four.
Customers in six places, held together by memory
Every channel on one board, and the system runs itself
Public pricing
One fixed price. Known before you sign.
Three complete packages for companies of 10–200 people, excluding VAT. Where you see “from”, the final figure is fixed in writing before you sign.
Starter
1 core product, up to 10 sales staff, 1 location
VND 24.9M excl. VAT · one-time
+ VND 1.3–2.6M/month Bitrix24 licence, paid to Bitrix24
VND 7.8M less than buying the parts separately
Timeline: about 2 weeks
- 1 sales landing page, form wired to the CRM
- Bitrix24 for up to 10 users, 1 sales pipeline
- 3 automations: lead → CRM → Zalo alert to sales → welcome message
- Weekly report on Zalo
- 1 training session, 30-day support
Bitrix24 licence paid directly to Bitrix24: Basic about VND 1.3M/month (5 users) or Standard about VND 2.6M/month (50 users), billed yearly.
Recommended
Growth
Running ads, leads from several channels, up to 3 branches
VND 49.9M excl. VAT · one-time
+ about VND 5.5–6M/month in software fees, paid to the vendors
VND 25.6M less than buying the parts separately
Timeline: 3–4 weeks
- Everything in Starter
- Bitrix24 for up to 50 users, 2 pipelines, data migration
- Facebook, Zalo OA and website leads in one list
- AI assistant answers after hours on website or Zalo OA
- Google Ads setup with cost per lead by channel
- Sales report on Zalo every morning
- 2 training sessions + role-based videos, 60-day support
Estimated monthly costs VND 5.5–6M: Bitrix24 Standard VND 2.6M, AI assistant upkeep VND 1.9M, Zalo OA VND 210K, server VND 500K, plus AI usage.
Enterprise
4+ branches or 50+ users, with POS/accounting software
From VND 99M excl. VAT · one-time
Timeline: 6–8 weeks
- Company website or several landing pages
- Bitrix24 customised per department and branch
- KiotViet, Sapo, MISA… connected via API (confirmed during the review)
- Multi-channel AI assistant with human handoff
- Google Ads management for the first 3 months
- Training until the team is self-sufficient, 90-day support
Fixed quote after the review, before signing. No extras beyond the approved scope.
Bought Bitrix24 but nobody uses it? No need to buy again. The Revive package, VND 12.9M: clean up the pipeline, automate lead routing, train by role.
How we work
Four weeks to a running system. The risk sits with CROSS.
No projects that drag on for months. Every week you see something working.
- Week 1
Review & map the process
You approve the new sales-process map and a fixed price.
- Weeks 2–3
Build & connect
CROSS builds the system and tests it with your real customers before handover.
- Week 4
Train & sign off
Role-based training, sign-off against the agreed checklist, all accounts handed over.
- After
Stay with you
Free support for 30–90 days depending on the package. Monthly operations if you want them.
- You own 100% of the accounts and data, in your company’s name from day one.
- Two payments: 50% to start, 50% at sign-off.
- Fixed price for the approved scope. No extras.
- E-invoice with VAT for every payment.
- Don’t approve the week-1 process map? First payment refunded, minus a VND 3M review fee.
By industry
Same system, a different script for each industry.
These are the scripts CROSS builds most often. During the review we redraw them around your own process.
Buyers ask for a quote, then go quiet; sales forget to follow up.
- Quote form on the website
- Deal created in Bitrix24
- Assigned by region
- Follow-up reminder after 3 days
- Open-quotes report every morning
Fanpage messages pile up late at night; receptionists keep changing.
- Customer messages the Fanpage
- AI advises on treatments, holds a slot
- Booking saved to the CRM
- Zalo reminder the day before
- Aftercare follow-up
Parents ask about fees after hours; counsellors cannot keep up.
- Trial-class sign-up
- Counsellor alerted on Zalo
- AI answers fees and start dates
- Trial-class reminder
- Tuition reminder
Customers buy once and are forgotten; nobody follows up.
- Order from KiotViet/Sapo
- Customer profile in the CRM
- Thank-you and usage tips
- Repeat-purchase nudges
- Returning-customer report
My staff aren’t technical. Can they use this?
Yes. Sales staff only need a phone: a Zalo alert arrives, one tap opens the customer in the Bitrix24 app. CROSS trains by role (sales, manager, reception) and leaves short videos for new hires.
We bought Bitrix24 but nobody uses it. Can CROSS help?
It is rarely the software. Leads still land in each rep’s personal Zalo, so the CRM becomes double entry. CROSS flips it: leads are only assigned through Bitrix24 on the phone, and anyone who hasn’t called back shows up in the morning report. You don’t buy Bitrix24 again.
Why Bitrix24 rather than MISA or Getfly?
CROSS is a Bitrix24 Silver Partner, so this is where we go deepest: customers, tasks, telephony and team chat in one Vietnamese app. If MISA runs your accounting, keep it; CROSS syncs customers and orders across.
What if the AI assistant gives a wrong price?
The assistant only answers from documents you approve: price list, policies, treatments. Anything outside them, or needing expert judgement, is handed to a person. Every conversation is logged for review.
We use Pancake, KiotViet, Sapo. Do we have to drop them?
No. CROSS connects to what you already use via API. Each integration is verified during the review, before the quote.
Are there hidden costs?
The price is fixed for the scope you approve in week 1. Software fees (Bitrix24, Zalo OA, server, AI) go directly to the vendors and are itemised in the quote. Prices exclude VAT; e-invoices for everything.
If we stop working with CROSS, does the system stay?
Yes. Every account is in your company’s name from the start. The system and data keep running; CROSS hands over documentation so another team can take over.
How soon do we see results?
On day one of going live, new leads land in the CRM and alert sales on Zalo. Enough data to judge impact usually takes 4–6 weeks.
Free 30-minute review
30 minutes to see how many leads you are losing
Whether you go ahead is your call. The written note is yours to keep either way.
- CROSS calls back during working hours to confirm a time.
- 30 minutes on Zalo or Google Meet, or CROSS visits your office or factory in and around Ho Chi Minh City. No sales pitch.
- You get a written note: where leads leak, what to fix first, what it costs.
Boss, contracts for today’s 3 deals are drafted.
17:42OK. Minh, please call Ms Lan back for me
07:12 1